Last Updated: [15.09.2026]
At AMNORA, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible to return or exchange the product in accordance with the terms set out below.
This Return & Refund Policy applies to purchases made through the AMNORA website and is intended to operate in accordance with applicable laws and regulations of the United Arab Emirates.
1. RETURN PERIOD
Customers may request a return or exchange within [7/14] calendar days from the date the order is delivered.
To be eligible for a return, the product must meet all of the conditions described in this policy.
Requests received after the applicable return period may not be accepted unless required by applicable law.
2. ELIGIBILITY FOR RETURN
A product may be returned if:
- It is unused and in its original condition;
- It has not been worn, washed, altered or damaged;
- It is returned with all original tags, labels and packaging;
- It includes any accessories, dust bags, authenticity cards or other items supplied with the product;
- It is not visibly soiled, scratched, stained or otherwise damaged;
- It is suitable for resale in its original condition; and
- Proof of purchase or order details can be
We reserve the right to reject a return if the product does not satisfy these requirements.
3.  PRODUCTS THAT CANNOT BE RETURNED
For hygiene, safety or other legitimate business reasons, certain products may not be eligible for return, including:
- Products that have been used or worn;
- Products damaged after delivery due to customer use or mishandling;
- Personalised, customised or made-to-order products;
- Products specifically identified as non-returnable on the product page;
- Products returned without original packaging, tags or accessories where these are required for resale; and
- Products that have been altered or repaired by the customer or a third
Where a product is legally required to remain eligible for return, applicable consumer rights will prevail.
4. CHANGE-OF-MIND RETURNS
If you change your mind about a purchase, you may request a return within [7/14) days of delivery, provided the product satisfies our return conditions.
For change-of-mind returns:
- The product must be unused and in original condition;
- The customer may be responsible for return shipping charges;
- Original delivery charges may be non-refundable; and
- Any refund will be processed after the returned product has been received and inspected.
5. DAMAGED OR DEFECTIVE PRODUCTS
If you receive a product that is damaged, defective or materially different from the product you ordered, please contact us as soon as reasonably possible and preferably within [48 hours/7 days] of delivery.
Please provide:
- Your order number;
- A description of the issue; and
- Clear photographs or videos showing the product and the damage/defect, where
After assessment, AMNORA may offer an appropriate remedy, which may include:
- Replacement of the product;
- Repair, where appropriate;
- Exchange;or
- Â
Where the issue is determined to be attributable to AMNORA or the product was defective at the time of delivery, AMNORA will handle the applicable return arrangements in accordance with applicable law.
6. WRONG PRODUCT OR WRONG ITEM RECEIVED
If you receive an item that is different from the item ordered, please contact us promptly.
After verification, AMNORA will arrange an appropriate solution, which may include replacement, exchange or refund.
Where the error is attributable to AMNORA, we will bear the reasonable return and replacement shipping costs.
7.  HOW TO REQUEST A RETURN
To request a return, contact us through:
Email: [returns@yourdomain.com] WhatsApp/Phone:[Insert number] Website: [Insert return-request page]
Please provide:
- Full name;
- Order number;
- Product name;
- Reason for return;
- Photographs, where applicable; and
- Any other information reasonably required to process your
Our customer-service team will review your request and provide return instructions if the return is approved.
Please do not send a product back without receiving return instructions from
AMNORA.
8. RETURN SHIPPING
Unless otherwise stated:
For change-of-mind returns:
The customer is responsible for applicable return shipping charges.
For defective, damaged or incorrectly supplied products:
AMNORA will arrange or reimburse reasonable return shipping costs where the issue is confirmed to be attributable to AMNORA or the product.
Return shipping charges may be deducted from the refundable amount where applicable and where permitted by law.
9. RETURN INSPECTION
Once we receive your returned product, it will be inspected to confirm that it satisfies the requirements of this policy.
Inspection may include checking:
- Product condition;
- Tags and labels;
- Packaging;
- Accessories;
- Signs of use or wear; and
- Damage or
Approval of a return does not automatically occur merely because a product has been shipped back to us.
If a returned product does not meet the applicable requirements, AMNORA may reject the return and may return the product to the customer.
10. REFUNDS
Once your return has been approved, the refund will beprocessed using the original payment method where reasonably possible.
Refund processing time may depend on:
- The time required to inspect the returned product;
- The payment service provider;
- The customer’s bank; and
- The payment method
AMNORA is not responsible for delays caused solely by banks or third-party payment providers.
11. DELIVERY CHARGES
Original delivery charges may be [non-refundable/refundable in specified circumstances], subject to applicable UAE law.
Where the return is due to a confirmed defect, incorrect product, or other issue attributable to AMNORA, applicable delivery and return charges will be handled in accordance with this policy and applicable law.
12. EXCHANGES
If you wish to exchange an eligible product for another size, colour or product, please contact us within the applicable return period.
Exchanges are subject to:
- Product availability;
- The returned product meeting our return conditions; and
- Any applicable price
If the replacement product has a higher price, the customer may be required to pay the difference.
If the replacement product has a lower price, the applicable difference may be refunded in accordance with our procedures.
13. SALE AND PROMOTIONAL ITEMS
Products purchased during sales, promotions or special offers may be subject to specific return conditions stated at the time of purchase.
Unless expressly stated otherwise, promotional or discounted products remain subject to applicable consumer rights and the provisions of this policy.
14. GIFT PURCHASES
If an eligible product was purchased as a gift, the original purchaser may be required to initiate the return or refund.
Where AMNORA offers an exchange or store credit for a gift return, additional conditions may apply.
15. STORE CREDIT
Where offered by AMNORA, eligible returns may be issued as store credit instead of a monetary refund, subject to customer agreement and applicable law.
Store credit may be subject to an expiry period and other conditions communicated at the time it is issued.
16. PRODUCTS DAMAGED AFTER DELIVERY
AMNORA is not responsible for damage caused after delivery by:
- Improper use;
- Normal wear and tear;
- Accidents;
- Exposure to water, chemicals, heat or other damaging substances;
- Improper storage;
- Failure to follow product-care instructions; or
- Alteration, repair or modification by the customer or a third Such damage may not qualify for a return, exchange or refund.
17. FRAUDULENT OR ABUSIVE RETURNS
AMNORA reserves the right, to the extent permitted by applicable law, to investigate and refuse returns where there is reasonable evidence of:
- Fraudulent activity;
- Product substitution;
- Repeated abuse of the return policy;
- Intentional damage;
- Misrepresentation of a product defect; or
- Other misuse of the return process.
Nothing in this section affects any mandatory rights available to consumers under applicable law.
18. REFUND FOR CANCELLED ORDERS
If an order is cancelled before dispatch and the cancellation is accepted by AMNORA, any eligible refund will generally be processed through the original payment method.
If an order has already been dispatched, the cancellation may instead be handled under the applicable return procedure.
19. CASH ON DELIVERY ORDERS
For Cash on Delivery (“COD”) orders, where a monetary refund is due, AMNORA may require the customer to provide appropriate bank or other payment details to facilitate the refund.
We will notrequest unnecessary payment credentials such as a card PIN, CVV or online-banking password.
20. RESPONSIBILITY FOR RETURNED PRODUCTS
Until a returned product is received by AMNORA or our authorised return partner, the customer should take reasonable care of the product and its packaging.
Customers should use the return method provided or approved by AMNORA and retain any applicable shipping receipt or tracking information untilthe return has been completed.
21. UAE CONSUMER RIGHTS
This policy is not intended to exclude, restrict or replace any mandatory consumer rights or remedies available under applicable laws and regulations of the United Arab Emirates.
Where applicable law provides a consumer with rights that are more favourable than the terms stated in this policy, those legal rights will apply.
22. CHANGES TO THIS POLICY
AMNORA may update this Return & Refund Policy from time to time.
The latest version will be published on our website and will include the applicable “Last Updated” date.
23. CONTACT US
For returns, exchanges or refund enquiries, please contact:
AMNORA
Legal Company Name: AMNORA FZC LLC
Trade Licence No.: 2625616846888
Registered Address: CWS-2V-227730 26th floor,Amber Gem Tower ,Ajman
Return Email: info@amnora.ae
Customer Service: CHATBOT
Website: www.amnora.ae
We recommend contacting us before shipping any product back to ensure that your return is processed correctly.
