Privacy Policy

Last Updated: 15.09.2026

AMNORA (AMNORA FZC LLC), a company registered in the United Arab Emirates (“AMNORA”, “we”, “us”, or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit or use our website, mobile applications, online store, social-media channels, or purchase products and services from us.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy is intended to operate in accordance with applicable laws and regulations of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data, as applicable to our business.

1. INFORMATION WE COLLECT

We may collect the following categories of personal information:

A. Information you provide to us

When you create an account, place an order, contact us, subscribe to our communications, or otherwise interact with us, we may collect:

Full name
Billing and delivery address
Email address
Telephone/mobile number
Account login information
Order and purchase history
Product preferences
Information provided when contacting customer service
Reviews, feedback, photographs or other content you voluntarily submit
Information required to process returns, refunds or exchanges

B. Payment information

Payments may be processed through third-party payment service providers.

Depending on the payment method used, we may receive limited payment-related information, such as transaction status, payment reference, card type or the last digits of a payment card.

We generally do not store complete credit or debit card numbers or CVV/security codes on our own systems unless legally permitted and necessary.

C. Automatically collected information

When you visit our website, certain technical information may automatically be collected, including:

IP address
Browser type
Device type
Operating system
Website pages visited
Date and time of visits
Referring website
Approximate geographic information
Cookies and similar technologies
Website usage and interaction information

2. HOW WE USE YOUR INFORMATION

We may use personal information for purposes including:

Processing and delivering your orders
Processing payments
Creating and managing customer accounts
Providing customer support
Processing returns, refunds and exchanges
Communicating with you regarding your orders
Sending order confirmations and delivery updates
Improving our website, products and services
Personalising your shopping experience
Preventing fraud and unauthorised transactions
Maintaining website and information-security
Complying with applicable legal and regulatory requirements
Responding to enquiries, complaints and requests
Sending promotional communications where permitted and, where required, with your consent
Conducting analytics and business improvement activities

We seek to collect and process only personal information that is reasonably necessary for the relevant purpose. The UAE data-protection framework includes principles relating to data minimisation and privacy by design/default.

3. LEGAL BASIS FOR PROCESSING

Depending on the circumstances, we may process your personal information where processing is:

Necessary to perform a contract with you, including fulfilling your order;
Necessary to take steps requested by you before entering into a contract;
Required to comply with a legal or regulatory obligation;
Based on your consent, where consent is required;
Necessary for legitimate business purposes, where permitted by applicable law; or
Necessary for the establishment, exercise or defence of legal claims or protection of our rights.

Where we rely on consent, you may withdraw your consent where legally permitted.

4. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, tags and similar technologies to:

Keep our website functioning properly;
Remember your preferences;
Maintain shopping-cart information;
Understand how visitors use our website;
Improve website performance;
Measure advertising effectiveness; and
Provide relevant marketing where

You may be able to control cookies through your browser or device settings.

Certain cookies may be necessary for the website to operate and cannot be disabled without affecting functionality.

5. SHARING YOUR INFORMATION

We may share personal information with carefully selected third parties where reasonably necessary to operate our business, including:

Payment processors
Delivery and courier companies
Website hosting and technology providers
E-commerce platform providers
Customer-service providers
Marketing and analytics providers
Fraud-prevention and security providers
Professional advisers
Government authorities, regulators or law-enforcement agencies where required or legally permitted

We do not sell your personal information to third parties for their independent commercial use.

Third-party service providers may process information on our behalf and may be subject to contractual, technical and organisational safeguards.

6. INTERNATIONAL DATA TRANSFERS

Some of our service providers, technology providers or business partners may process personal information outside the United Arab Emirates.

Where personal information is transferred outside the UAE, we will take reasonable steps to ensure that such transfers and processing are carried out in accordance with applicable UAE data-protection requirements.

7. MARKETING COMMUNICATIONS

If you subscribe to our marketing communications, we may send you information about:

New products
Collections
Promotions
Special offers
Events
Brand announcements

You may unsubscribe from promotional emails by using the unsubscribe option provided in the communication or by contacting us.

Even if you opt out of marketing communications, we may continue sending essential transactional communications relating to your orders, account, payments, deliveries or other services.

8. DATA SECURITY

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, misuse or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and should notify us promptly if you believe your account has been accessed without authorisation.

6. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Fulfilling contractual and business obligations;
Maintaining business and transaction records;
Complying with legal, tax and accounting requirements;
Resolving disputes;
Preventing fraud; and
Protecting our legal

When personal information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable law.

10. YOUR PRIVACY RIGHTS

Subject to applicable UAE law and any applicable exceptions, you may have rights relating to your personal information, which may include:

Requesting access to personal information we hold about you;
Requesting correction or updating of inaccurate information;
Requesting deletion of personal information where legally applicable;
Requesting restriction of certain processing;
Objecting to certain processing where applicable;
Withdrawing consent where processing is based on consent;
Requesting information regarding how your personal information is processed; and
Exercising other rights available under applicable data-protection Requests may be subject to verification and applicable legal requirements.

11. CHILDREN’S PRIVACY

Our website is not intended for individuals who are not legally permitted to purchase our products or use our services.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

12. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, applications or services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

13. SOCIAL MEDIA

We may operate social-media pages or use social-media features on our website.

Interactions with social-media platforms may be subject to the privacy policies and terms of those platforms.

We encourage you to review the relevant platform’s privacy policy before submitting personal information through social-media services.

14. FRAUD AND SECURITY MONITORING

We may process certain information to detect, investigate and prevent:

Fraudulent transactions;
Payment abuse;
Account misuse;
Unauthorised access;
Cybersecurity incidents; and
Other unlawful or prohibited

Where necessary, information may be shared with payment providers, fraud-prevention providers, authorities or other relevant parties in accordance with applicable law.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services or applicable laws.

The updated version will be published on our website with the revised “Last Updated” date.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

16. CONTACT US

If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us:

AMNORA

Legal Company Name: AMNORA FZC LLC

Trade Licence No.: 2625616846888

Registered Address: CWS-2V-227730,26th Floor ,Amber Gem Tower,Ajman

Email: ingfo@amnora.ae

Customer Service: CHATBOT

Website: www.amnora.ae

For privacy-related requests, please include sufficient information for us to identify your account or transaction and verify your identity where necessary.

17. GOVERNING LAW

This Privacy Policy shall be interpreted and applied in accordance with applicable laws and regulations of the United Arab Emirates and, where applicable, the laws and regulations of the emirate or free zone in which AMNORA is established.

Nothing in this Privacy Policy limits any rights that you may have under applicable UAE law.