Last Updated: 15-09-2026
Welcome to AMNORA.
These Terms of Use (“Terms”, “Terms of Use”, or “Agreement”) govern your access to and use of the AMNORA website, online store, mobile applications, content, products and services (collectively, the ” Services”).
By accessing, browsing or purchasing from the AMNORA website, you agree to be bound by these Terms of Use. If you do not agree with these Terms, please do not use our website or Services.
These Terms are intended to operate in accordance with the applicable laws and regulations of the United Arab Emirates.
1. ABOUT AMNORA
The AMNORA website is operated by:
Brand: AMNORA
Legal Company Name: AMNORA FZC LLC
Trade Licence No.: 2625616846888
Registered Address: CWS-2V-227730 26th floor, Amber Gem Tower, Ajman
Email: info@amnora.ae
Customer Service: CHATBOT
Website: www.amnora.ae
Throughout these Terms, “AMNORA”, “we”, “us” and “our” refer to the business operating the AMNORA website.
2. ELIGIBILITY TO USE OUR WEBSITE
By using our website, you confirm that:
- You have the legal capacity to enter into a binding agreement under applicable law;
- The information you provide to us is accurate and complete;
- You will use the website only for lawful purposes; and
- You will comply with these Terms and all applicable UAE laws and regulations.
If you are purchasing on behalf of another person or business, you confirm that you have authority to do so.
3. WEBSITE USE
You may use the AMNORA website for legitimate personal or authorised commercial purposes. You must not:
- Use the website for any unlawful purpose;
- Attempt to gain unauthorised access to our website, servers or systems;
- Introduce viruses, malware or other harmful code;
- Interfere with the security or operation of the website;
- Scrape, copy or systematically extract website content without our written permission;
- Use automated systems to access the website in a manner that may adversely affect its operation;
- Impersonate AMNORA or another person;
- Submit false, misleading or fraudulent information;
- Use the website to infringe another person’s rights; or
- Resell or commercially exploit AMNORA products or website content without our authorisation.
We may suspend or restrict access to the website where reasonably necessary to protect our website, customers, business or legal rights.
4. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on our website are accurate.
However:
- Product colours may appear differently depending on your device or screen;
- Minor variations may occur due to manufacturing, materials or finishing;
- Product photographs may contain styling elements that are not included with the product;
- Dimensions and measurements may have reasonable manufacturing tolerances; and
- Product availability may change without notice.
We reserve the right to correct errors, inaccuracies or omissions in product information.
5. PRODUCT AVAILABILITY
All products are subject to availability.
Adding an item to your shopping cart does not guarantee that the product will remain available until checkout or payment is completed.
If a product becomes unavailable after you place an order, we may contact you regarding an alternative,
cancellation or applicable refund.
6. PRICES
All prices displayed on our website are stated in United Arab Emirates Dirhams (AED) unless otherwise indicated.
Prices may change from time to time without prior notice.
The price applicable to your order will generally be the price displayed at the time your order is successfully placed, subject to correction of obvious pricing errors and applicable law.
Any applicable VAT, delivery charges, customs duties or other charges will be displayed or communicated where applicable.
7. ORDERS
When you place an order through our website, you are making a request to purchase the selected products. After receiving your order, we may send an order confirmation to the email address or telephone number you provided.
An order confirmation does not necessarily mean that AMNORA has accepted the order in every circumstance.
We reserve the right, where legally permitted, to refuse or cancel an order in circumstances including:
- Product unavailability;
- Incorrect product or pricing information;
- Suspected fraudulent activity;
- Payment problems;
- Delivery limitations;
- Duplicate or accidental orders; or
- Other legitimate business or legal reasons.
If we cancel an order after payment has been received, we will process any applicable refund.
8. PAYMENT
We may offer payment methods including:
- Credit and debit cards;
- Online payment services;
- Cash on Delivery, where available; and
- Other payment methods displayed at checkout.
Payments may be processed by third-party payment service providers. You confirm that you are authorised to use the payment method provided.
AMNORA does not generally request sensitive payment credentials such as card PINs, CVV codes or online-banking passwords through email, WhatsApp or other informal communication.
9. CASH ON DELIVERY
Where Cash on Delivery (“COD”) is offered, additional conditions may apply.
Customers placing COD orders agree to provide accurate contact and delivery information and to be available to receive the order.
Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD purchases, subject to applicable law.
10. SHIPPING AND DELIVERY
We will make reasonable efforts to deliver orders within the estimated delivery period communicated at checkout or after purchase.
Delivery times may vary due to:
- Delivery location;
- Product availability;
- Courier delays;
- Public holidays;
- Weather or other circumstances beyond our reasonable control;
- Incorrect or incomplete delivery information; or
- Other unforeseen circumstances.
Estimated delivery dates are not guaranteed unless expressly stated otherwise. You are responsible for providing accurate delivery information.
11. DELIVERY ATTEMPTS
Where applicable, the courier or AMNORA may contact you to arrange another delivery attempt.
12. RETURNS, REFUNDS AND EXCHANGES
Returns, refunds and exchanges are governed by our separate Return & Refund Policy.
By purchasing from AMNORA, you acknowledge and agree to the applicable return and refund procedures.
Nothing in our return policy or these Terms is intended to exclude mandatory consumer rights under applicable UAE law.
13. CANCELLATION
Order cancellation may be possible before the order is dispatched, subject to our applicable cancellation procedures.
Once an order has been dispatched, it may need to be handled through our return process. Please refer to our Return & Refund Policy for further information.
14. INTELLECTUAL PROPERTY
All content appearing on the AMNORA website, including but not limited to:
- AMNORA name and logo;
- Brand identity;
- Product photographs;
- Product designs and descriptions;
- Graphics;
- Images;
- Videos;
- Text;
- Website design;
- Layout;
- Icons;
- Product catalogues;
- Marketing materials; and
- Other website content
is owned by or licensed to AMNORA and may be protected by applicable intellectual-property laws.
